Keeping Memories Close

Welcome

I appreciate the fact that I come into my client's lives at both the happiest times and worst times. I hope to make those happy times a bit brighter; keeping the memories of your special events fresh. I also hope to ease the loss for those going through their worst times.

May your grief fade swiftly and your memories last a lifetime.

Payments

SALES TAX: Alabama residents pay sales tax.

Cancellation is only available if production on your order has not been started. If you have already sent your keepsake materials to me, a drying and/or return shipping fee will be assessed.

Shipping

Please send your materials to: Nature's Adornments * 21264 Nelson Lane * Athens, AL 35614

Order by NOVEMBER 1st (and send in materials by Nov 10th) for CHRISTMAS DELIVERY Orders made after Nov 1st (or with keepsake materials received after Nov 10th) will have an estimated completion date after Jan 1st in relation to the order of receipt of each client’s keepsake materials. Therefore the longer after Nov 1st your materials are received, the later your order will be completed.


 Order must be made before sending keepsake materials. Flowers can’t be put into the drying process until order is received.

 Upon ordering, please make sure to check your shipping address to ensure correct shipping. If you would like your order shipped to an address other than is associated with your Etsy account, you must change the shipping address to your recipient’s address. If not, you will need to cancel your order and reorder to ensure your order is mailed correctly.

 If more than 1 order is made to be competed with the same keepsake materials, you must mention in the “notes to seller” section on later orders to ensure that all invoices/orders are completed and are not left behind when I receive your materials. If an order is made after I receive your materials, your order completion date is based on the date of your last order.

 Please let me know when your keepsake materials are actually in the mail so I can be looking out for them. I will contact you upon receipt of your package giving you your order completion time which is 4-6 weeks from the receipt of your materials.

Additional

Please send your materials to: Nature's Adornments * 21264 Nelson Lane * Athens, AL 35614

Order by NOVEMBER 1st (and send in materials by Nov 10th) for CHRISTMAS DELIVERY Orders made after Nov 1st (or with keepsake materials received after Nov 10th) will have an estimated completion date after Jan 1st in relation to the order of receipt of each client’s keepsake materials. Therefore the longer after Nov 1st your materials are received, the later your order will be completed.


 Order must be made before sending keepsake materials. Flowers can’t be put into the drying process until order is received.

 Upon purchase, please include in the “notes to seller” section any information/details previously discussed to ensure your order is completed correctly. Details discussed after your order is made will be noted manually on your invoice.

 Upon ordering, please make sure to check your shipping address to ensure correct shipping. If you would like your order shipped to an address other than is associated with your Etsy account, you must change the shipping address to your recipient’s address. If not, you will need to cancel your order and reorder to ensure your order is mailed correctly.

 Please try to purchase all of your items together on one invoice if possible. If more than 1 order is made to be competed with the same keepsake materials, you must mention in the “notes to seller” section on later orders to ensure that all invoices/orders are completed and are not left behind when I receive your materials. If an order is made after I receive your materials, your order completion date is based on the date of your last order.

 Please let me know when your keepsake materials are actually in the mail so I can be looking out for them. I will contact you upon receipt of your package giving you your order completion time which is 4-6 weeks from the receipt of your materials.

 Please check your Etsy account settings to make sure your messages are also sent to your regular email by going into your Account Settings and clicking on Emails. Check the box that allows an email notification to be sent when you are sent an Etsy conversation. This will avoid any order delays if I have any questions about your order preferences during production.

Number of Petals Needed (includes extra so I can pick and choose the best parts of the petals – Flowers, Petals, Leaves and other elements can be sent)

Beads / Sm Pendants / Rings: * Lg Petals (Lilies) - 3 Petals * Med Petals (Roses) - 6 Petals * Sm Petals (Carnations) – 12 Petals

Lg Pendants / Accessories: * Lg Petals (Lilies) - 6 Petals * Med Petals (Roses) - 12 Petals * Sm Petals (Carnations) – 24 Petals

Lg Ornaments or Accessories / Bracelets * Lg Petals (Lilies) - 12 Petals * Med Petals (Roses) - 24 Petals * Sm Petals (Carnations) – 48 Petals

If you do not think you have enough petals, I can add some greenery or other filler to your keepsake. Otherwise there can just be empty space in your keepsake for more light to show through.

Only Flowers/Petals needed for your order can be processed so please only send what is needed (Extra flowers will be discarded).
Please remove Ribbon and Pins unless you want them to be used in your keepsake items.

FRESH FLOWERS

* Try not to ship over the weekend so they do not get caught up at the post office over Sunday. If needed, you can store your fresh flowers in the refrigerator until you ship them. Make sure they do not freeze.

* It is important that you do not ask for signature receipt to prevent your flowers from returning to the post office. This can be very bad for your flowers, especially in very hot and very cold weather.

* If sending fresh flowers, you can leave your flowers intact and loosely wrap them with at least 3 or 4 layers of DRY paper towels. Place in a paper envelope or cardboard box. DO NOT use any envelopes with plastic lining. Do not use bubble wrap, plastic bags or any type of plastic. Try not to pack the flowers too tightly so they can have room for air to circulate.

* If your flowers are NOT COMPLETELY DRY, mail via the fastest way possible that you feel is affordable to you. The condition of your flowers will directly affect the outcome of your keepsake(s). This is especially important in hotter and colder months.

* Please send only the amount of flowers that are needed for your order as listed above. Extras will be discarded.

DRIED FLOWERS

* If drying your own flowers, take them apart or they may mold inside. This is common in roses and other thick, layered flowers.

* Please place your dried petals in several layers of paper towels and place in your mailing envelope or box. Do not use any envelopes with plastic lining. Do not use bubble wrap or plastic bags. Even if your flowers feel dry, they can sweat and condensate if in plastic during transit degrading them further.

* If your flowers are COMPLETELY DRY, you may send your flowers via regular mail as long as you follow the above instructions.

* Please send only the amount of flowers that are needed for your order as listed above. Extras will be discarded.

Hair / Fur or Cremains.

* Please place your keepsake material in a double plastic baggie and ship in a padded envelope (padded envelope is especially important with cremains).

Cremains * Please send approx. 1 Tbsp of Cremains per bead or small pendant.

Hair / Fur * Please send enough hair or fur to fill your keepsake plus a bit extra if you have it.
* Keep in mind that Hair and Fur tends to darken in Resin (White does not darken).

* Any unused portion of your hair, fur or cremains will be returned with your completed order.



F.A.Q. (Frequently Asked Questions)

Order by NOVEMBER 1st (and send in materials by Nov 10th) for CHRISTMAS DELIVERY Orders made after Nov 1st (or with keepsake materials received after Nov 10th) will have an estimated completion date after Jan 1st in relation to the order of receipt of each client’s keepsake materials. Therefore the longer after Nov 1st your materials are received, the later your order will be completed.

FLOWERS

• Should I send fresh or dried flowers? You can send fresh or dry, however if you send fresh, I can dry them professionally and they will retain more of their natural, fresh color.

o What if I would like to dry my own flowers? Drying your flowers in Silica is the best way for retaining the natural, fresh color of your flowers (You can also request my Flower Drying Guidelines).

o Can I send old flowers? The age of your flowers does not matter as long as they are not molded.

• Can I send artificial flowers? You can send Silk, Fabric or Plastic Flowers. You can also send Wood flowers if they are already cut up into small enough pieces to go into your keepsake.

• Can I send in my flowers and have certain flowers go into specific items?
 If your flowers are from the same event, merely let me know which colors you would like in which keepsake either in the “notes to buyer” section upon purchase or if you have already purchased, by clicking on your order and sending in a separate message.
 If your flowers are from different events and they need to stay separated, you can separate your flowers in different labeled paper envelopes or labeled wraps of paper towels. Label each with which item and recipient if helpful.

• Can I send in all of my flowers and have the extras returned? Due to my order backlog, I am no longer able to process extra flowers and return them. Please only send in enough flowers/petals needed for your order based on the needed petal quantities given on my Instruction Sheet. Extras will not be processed (my instruction sheet asks for about 3 times what I normally receive so I will have extras to choose the best petals or parts of the petals – no need to send more than requested).

KEEPSAKE INFO

• What else can be embedded in my keepsake?
*Greenery, Floral Filler and other botanical elements *Glitter, Metallic Powder, Gold/Silver Leaf * Fabric, Lace
* Beads, Pearls, Charms etc. (clear beads do not show up in resin) * Hair, Fur, Cremains * Tinting also Available

On my Etsy site I can only offer items with pet cremains.
On my normal website at naturesadornments.com, I can offer keepsakes made with any type of cremains.

• Which beads will fit a Pandora Style Bracelet? All of my European style beads (beads with grommet in hole) will fit on a Pandora style bracelet. The 16mm x 10mm, The larger Barrel, Tube and Cylinder beads are great for stringing on a chain or a cord for a necklace. My regular round and rondelle beads are meant for stringing on thin stringing cord or wire and should not be put on a chain (the chain will wear the bead because there is not a grommet as in my European Style Beads).

MISC.

 • How long will it take to receive my order? Your estimated order completion time will be 4-6 weeks from the time I receive your keepsake materials. Estimated order completion time starts upon receipt of your keepsake materials. If a later order is made to be competed with the same keepsake materials already received, your order s will ship together and the completion date is based on the date of your last order. See above for holiday order policy.

• Can I call to ask questions? Because I do not have a business phone number and like to be able to reference back to all correspondence, I prefer to keep all discussion via the messaging system so that I can have it for future reference and to avoid confusion. I hope this is not an inconvenience. That being said, I would be happy to address and answer any questions you have. If during our correspondence, you feel that you are having a problem conveying your questions, I will be happy to give you my personal phone number.

• Can I drop off my flowers? Because I work out of a home-studio, for security and zoning reasons, I can not receive flowers in-person at my home-studio.

• Do you offer Rush Orders? Please see my Additions Section for my Rush Order listings. If they are not listed, I am not able to offer rush orders at this time.

• Do you offer Quantity Discounts? Due to the handmade, time intensive nature of my keepsake items and my extensive order backlog, I can not offer quantity discounts.